The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
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Your Complete, Ready-To-Use Vertical Solution

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Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.> Read more…

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.> Read more…

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Ongoing Support

Success is a journey which doesn’t end at go-live: it begins. Our dedicated support teams are positioned around the world, ensuring that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring and environment management, to a long-term dialogue, on your terms, so your systems evolve and grow with your business.> Read more…

Hitachi AX for Distribution

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Warehouse Layout

Control how items are stored and moved throughout your warehouse for optimal efficiency by defining storage zones, establishing high and low priority storing areas for goods, and defining faster picking and packing processes.

Customer Satisfaction

Register goods as they arrive at the warehouse, so that they are visible throughout the system before they have been placed in inventory. Inventory counts, planning of production, and batch processes enable personalized customer experiences when entering a sales order.

Hitachi AX for Distribution Inventory Levels Screenshot

Inventory Levels

Strong forecasting functionality that supports long-term planning helps you to optimize inventory levels. You can create sales and purchase forecasts based on items and time periods and use an unlimited number of forecast models to simulate various future scenarios. To quickly project cash flow, you can transfer item forecasts to the general ledger forecast.

Bills of Material

The ability to drag and drop items from the BOM into the operations on the route where they are to be consumed helps to achieve more accurate lead time calculations when scheduling production in Microsoft Dynamics ERP MRP functionality. The graphical designer allows for an overview of existing BOMs and routes in one window.

Hitachi CRM for Transportation

Hitachi AX for Distribution Inventory Levels Screenshot

Shipment Information

Integrate with transportation management systems to have visibility into shipment data of current and historical shipments so you can leverage the information to provide better insight for your sales team and improve customer service experience and processes.

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Customer 360

Maintain a consistent and comprehensive view of your customers by managing shipping preferences, key contacts and influencers, relationships with 3PLs, pricing agreements and service agreements all in one place so your sales, marketing and customer service teams can work more effectively.

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Performance Management

Understand your performance across contracts, customers, regions, lanes and terminals with information on pricing, win/loss averages, individual and team goals, even future pipeline and growth goals. Use CRM to help identify downward trends so you can react quickly and improve execution and customer satisfaction.

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Customer Service

A single view of customer shipment activity on screen allows your customer service team to provide systematic issue management and consolidated communications to effected customers. Access to information from tracking, tracing and billing systems provides insight into call history and previous customer service claims to ensure enhanced customer service experiences.

Hitachi CRM for Transportation & Logistics Sales Management Dashboard Screenshot

Sales Management

Better understand your sales pipeline through volume based forecasting with tonnage, lanes and commodities expected over time in one view along with RFP, RFQ and Bidding processes managed inside of CRM so you can collaborate across teams for better cross-selling opportunity visibility and improved price request and proposal management.

Watch our Video: A Day in the Life of a District Sales Manager for an LTL Freight Company

A District Sales Manager for an LTL Freight Company YouTube Video

A District Sales Manager for an LTL Freight Company

Watch how Hitachi CRM for Transportation, powered by the Microsoft Cloud, helps empower sales organizations within LTL Freight Companies develop positive long-term relationships with clients.

Hitachi CRM for Dealer Management

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Dealer Sales

Give your sales teams all the information they need in one place alongside automated sales processes that reduce busy work and give them more quality time with customers by using CRM for sales management and reporting and activity management.

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Relationship Management

Track your relationships with manufacturers and customers so you can make sure you have all the information you need for each sales opportunity and service incident because CRM provides you with an Account 360, contact management and market information.

Quote Management

Generate accurate quotes quickly and track exactly what was sold to the customer so you can foster collaboration between the sales team and service department.

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Dealer Service

Ensure a consistent stream of ongoing service revenue by identifying strong opportunities, selling more contracts and better managing the ones you have thanks to CRM’s equipment profiling, opportunity management, case management and service contract management capabilities.

Watch our Video: A Day in the Life of a Sales Manager for a Heavy Equipment Dealer

Sales Manager for a Heavy Equipment Dealer

A Sales Manager for a Heavy Equipment Dealer

Our Hitachi CRM Solution is designed to give the heavy equipment dealership unprecedented digital insight into all their business data,. Check out this short video to get a feel for how we can help.


Hitachi CRM Essentials


Hitachi CRM Essentials Dashboard Screenshot

Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.
– Hitachi CRM Essentials includes:

  • Business Rules Engine
  • JavaScript Library
  • Agent Desktop
  • Portal Framework
  • User Adoption Solution
  • Editable Grid
  • Hierarchy Visualizer
  • CRM + SharePoint Enhancement
  • Plug-In Library

+ Learn more about Essentials…

Expert Services
Add the Right Team and Approach to Your Industry Solution Equation

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Designed for Success

Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.

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Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.

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All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.

We knew that we wanted to create one place for users to ‘live in’ that would provide a 360 degree view of our customers. Enabling easy access to information across our various sales, service, parts and customer service teams will undoubtedly provide better insight into each account.
Justin VanLaere, Corporate IT Manager, Nuss Trcuk & Equipment
Nuss Truck & Equipment

Ongoing Support

Your success is a journey which doesn’t end at go-live, but begins. You need your systems to evolve and grow with your business. So we aim to make our team a dependable part of your team, long-term. That means support whenever you need it, resolving issues in the quickest possible timeframe and keeping you always up to date. It means full-scope customer care, troubleshooting, deployment, hosting and environment management. And it means a continual dialogue, on your terms, to decide which adjustments, enhancements and upgrades will benefit you.

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Personal Attention

We assign an expert team to focus on your business. Use them for whatever services you choose: fixing issues, maintaining and managing systems, adding richer functionality and more.

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Predictable Cost

Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers, Gold, Silver and Bronze, help you choose the service level and price that’s best for you.

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The Power of a Team

Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We build our support teams right and back them with all the experience of our global team.

Inspire the Next

The latest from the Hitachi Solutions Blog

People often misunderstand what makes agile methodology in a business intelligence system implementation successful. Too often, there is a focus on process and tools, but its true strength lies in enabling group collaboration. While it is a simplified waterfall approach with a shorter cycle, what makes agile methodology truly powerful is the level of collaboration... Read more »

Business Rules guide users through forms by auto-populating field values (Set Field Value), highlighting required fields (Set Business Required), restricting access to certain fields (Lock/Unlock Field) or hiding them completely (Show/Hide Field), and displaying an error message if what they entered does not make sense (Show Error Message). Up until recently, all Business Rules were... Read more »

To ensure your credit union survives and thrives as the banking industry evolves, you need to invest in technologies that not only entice new, younger members to join, but help you maximize your wallet share by keeping current members happy and loyal. The right business intelligence tools can help you achieve all these goals and... Read more »

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