Services
The BI solution became a paradigm shift for RME. We now have stronger decision making processes, more consistent measurements and tracking, increased visibility into our inventory and more.
David Ascott
CFO, Rocky Mountain Equipment

Support

To complement our consulting services, Hitachi Solutions offers post-implementation support to both new and existing customers. To suit your business’ unique requirements, we offer a range of services from infrastructure support, to development and application support.

What We Offer

Dedicated to keeping our customers satisfied, Hitachi Solutions' support group can provide your business with:

  • 24x7 access to our Canadian-based call centre
  • Options to outsource your current application and infrastructure support services to Hitachi Solutions
  • On-site and remote support capabilities
  • Ability to log incidents by phone, email, or internet
  • Training services

We have provided support to many industry leading companies, including: Suncor Energy, Walton International, ZCL, Aux Sable, Raymond James, ESI, Critical Mass.

To learn more about our call centre and support services, contact us online or call 1-866-816-4332 and ask to speak with an infrastructure support specialist.

What Areas Can We Help With?

Custom Development

Base Application Support
  • Break / Fix support
  • Assist with minor enhancements and development
  • User support (“how to” and “why” questions)
  • Functional support for business analysis and configuration

Infrastructure Support
  • Database performance monitoring and tuning
  • Application Infrastructure services
  • Operating System services
  • Server configuration
  • Network and hardware advisements

Co-sourcing Arrangements
  • Outsource of application management and support to Ideaca
  • Can be inclusive of applications, database, hardware, network and hosting
  • Assessment of legacy systems for possible re-development or replacement
  • Technical design and implementation services

Benefits

  • Reduces your requirement for experienced, in-house resources
  • Optimize your staff utilization for project activities while maintaining service levels
  • Provides a visible and predictable request, issue and escalation structure
  • Visible and predictable support costs