Hitachi Solutions helped us with a rapid implementation that mapped our business process to the technology. Their deep knowledge in the CRM space was instrumental to the success of this project.
Jeff Kent
CIO, Cineplex

Customer Relationship Management

Hitachi Solutions has successfully implemented Microsoft Dynamics and SAP CRM solutions to many leading organizations in Toronto, Kitchener, Calgary, Edmonton and Vancouver and have learned when it comes to managing customers, every business is different in its approach. At Hitachi Solutions, we have developed valuable CRM best practices built around creative solutions. We address unique business challenges. Ultimately having a solid CRM is the backbone to managing your business needs. The end result is just that, results! Measurable ROI, tangible benefits and happy customers.

Our Approach

Our philosophy is to work together with our clients to see the big picture and focus on the people, process and technology. The goal is a heavy focus on user adoption. We know that your business is unique. Hitachi Solutions works collaboratively with your company using our phased and structured approach to successfully extend your existing Customer Relationship Management to all departments outside traditional Sales, Service and Marketing.

Our Credentials

  • Over 40 successful CRM implementations for customers across numerous industries
  • One of the first fully certified Microsoft Dynamics CRM partners in Canada
  • Certified partner delivering SAP CRM

Hitachi Solutions builds CRM solutions based on the way your company works.

With over 10 years of experience and 200 active consultants, our CRM Practice consistently delivers industry-leading solutions to a broad range of clients in Toronto, Calgary, Edmonton and Vancouver utilizing CRM technology. We have worked with Alberta Securities Commission, Cineplex, Absolute Software, Radiant Communications and Catalyst Paper.

Download and read our Hitting the Mark with CRM Guide to learn how Hitachi Solutions can help. Contact us online or call 1-866-816-4332 to speak with one of our CRM specialists.

What Areas Can We Help With?

Business Areas

  • Sales Force Automation
  • Stakeholder Relationship Management (SRM)
  • Marketing Automation and Social Media tracking
  • Case and customer service management

Service Areas

  • Program/Project Management
  • CRM Readiness Assessment
  • CRM / SRM / xRM System Review
  • Benefits Planning and Realization
  • Business Process Analysis and Design
  • Functional Consulting
  • Technical Development
  • Industry Expertise and Best Practices
  • CRM and SRM System Implementation
  • xRM LOB Application Implementation
  • Upgrades and Migration planning
  • Knowledge Transfer and Training
  • Change Management
  • Post Implementation Support
  • Strategy Assessment and Roadmap Planning
  • Business Process Review/Improvement

Our Solutions

At Hitachi Solutions, we build solutions leveraging the Microsoft Dynamics CRM and SAP CRM platforms.