The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
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Your Complete, Ready-To-Use Vertical Solution

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Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience. > Read more…

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience. > Read more…

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Ongoing Support

Success is a journey which doesn’t end at go-live: it begins. Our dedicated support teams are positioned around the world, ensuring that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring and environment management, to a long-term dialogue, on your terms, so your systems evolve and grow with your business. > Read more…

Hitachi AX for Retail


Hitachi AX for Retail Powerful Merchandising Icon

Powerful Merchandising

Maintain multiple categories and products under a single category tree, complete with product variants, specifications, pricing, discounts, coupons, and cross-sell and up-sell capabilities across channels.

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Omni-Channel Management

Gain full visibility and control across all channels by providing a universal shopping experience for customers in brick and mortar stores, online ecommerce sites, mobile devices, and social channels. Cross-channel scenarios, such as buy online and pickup in store, also add to heightened customer convenience and satisfaction.

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Flexible POS

Showcase your items in the mobile POS and take advantage of powerful capabilities including split tender, customer returns with and without a receipt, category hierarchies, quick search functionality, and product comparisons.

Global Reach and Scalability

Adapt quickly to changing purchasing trends and merchandising requirements as your business grows and adds distribution centers. Multi-language and multi-currency support enables operations across geographies and locations.

Hitachi Loyalty Management

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Customer Award Management

Personalize awards rules and tiers to include points per dollar spent and create rewards based on purchasing habits. Automatically award points and update point balance with every sale from various channels including web, POS, in-store, and phone orders.

Promotions Management

Define point redemption rules to fit your program goals, including ranges for dollar spending limits, quantities, start and end dates, participating channels, and discount rules that will be applied to orders.

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Rich Customer Profiling

Track customer buying patterns, communications with your brand, service history, and complaint management in one central location that displays loyalty balances and enrollment information, awards, and preferences.

Customer Self-Service

Empower your customers to check award balances on the web, claim reward points for missing transactions, update their profile including address and other attributes, and redeem awards.

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Marketing and Promotions Campaign Reports

Robust dashboards provide at-a-glance views of reports and analytics to gain insight into average award size by award tier, average spend by award tier, advanced customer profiling, and more.

Hitachi Solutions Ecommerce

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Powerful Merchandising

Play to your customers’ interests by highlighting products based on their shopping habits with powerful cross-selling and up-selling features.

Responsive Web Design

Reach customers on all devices with an online store that automatically understands which device the shopper is using and adapts its design and resolution to the size of that screen.

Hitachi Solutions Ecommerce Search Engine Optimization Screenshot

Search Engine Optimization

Native search engine functionality improves search engine optimization for your web store by using SEO URLs, SEO product pages, landing pages, page tagging, alternate tags, detailed product content, product reviews, and integration with Google Analytics.

Hitachi Solutions Ecommerce B2B-and-B2C-Functionality Screenshot

Rich Customer Profiling

Track customer buying patterns, communications with your brand, service history, and complaint management in one central location that displays loyalty balances and enrollment information, awards, and preferences.

B2B and B2C Functionality

Serve B2B and B2C customers with customer-specific pricing, on account and purchase order-based orders, multiple users per customer account, customer segmentation, and customer, address, and order imports from other third-party systems.

Hitachi Solutions Ecommerce Global-Reach-and-Scalability Screenshot

Data Security

Eliminate credit card fraud with encryption features certified by the PCI Security Standards Council.

Global Reach and Scalability

Adapt quickly to changing purchasing trends and merchandising requirements as your business grows and adds distribution centers. Multi-language and multi-currency support enables operations across geographies and locations.

Expert Services
Add the Right Team and Approach to Your Industry Solution Equation

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Designed for Success

Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.

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Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.

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All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.

We chose Microsoft Dynamics AX based on the system’s ability to improve our productivity, efficiency, and adaptability in order to meet the growing demands of our operations and our customers.
Richard Yee, President of Goldilocks Bakeshop, Inc.
Goldilocks Bakeshop, Inc. Logo

Ongoing Support

Your success is a journey which doesn’t end at go-live, but begins. You need your systems to evolve and grow with your business. So we aim to make our team a dependable part of your team, long-term. That means support whenever you need it, resolving issues in the quickest possible timeframe and keeping you always up to date. It means full-scope customer care, troubleshooting, deployment, hosting and environment management. And it means a continual dialogue, on your terms, to decide which adjustments, enhancements and upgrades will benefit you.

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Personal Attention

We assign an expert team to focus on your business. Use them for whatever services you choose: fixing issues, maintaining and managing systems, adding richer functionality and more.

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Predictable Cost

Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers, Gold, Silver and Bronze, help you choose the service level and price that’s best for you.

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The Power of a Team

Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We build our support teams right and back them with all the experience of our global team.

Inspire the Next

The latest from the Hitachi Solutions Blog

Open Data Protocol (OData) is a standard protocol for consuming data exposed by Dynamics 365 for Operations. OData is a new Representational State Transfer (REST) based protocol for CRUD operations – C-Create, R-Read, U-Update and D-Delete – that allows for integrating with Dynamics 365 for Operations. It is applied to all types of web technologies,... Read more »

Today’s era of digital innovation has brought with it enormous benefits in terms of efficiency and production, as organizations adapt to new ways of operating and develop strategies for growth in a mobile-first, cloud-based landscape — one that is constantly evolving as innovations such as the IoT and artificial intelligence come to fruition.As we have... Read more »

Did you know that, right now, you can launch your own customer, support, or prospect portal which is 100% housed, maintained, and integrated with your Dynamics 365 instance?A Dynamics 365 portal provides your audience an online location to communicate and collaborate. Depending on the audience that the portal is geared toward (such as whether it’s... Read more »

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