The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.> Read more…
Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.> Read more…
Success is a journey which doesn’t end at go-live: it begins. Our dedicated support teams are positioned around the world, ensuring that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring and environment management, to a long-term dialogue, on your terms, so your systems evolve and grow with your business.> Read more…
Hitachi CRM for Professional Services
Coordinate pursuits to land new prospects or expand your presence with existing clients. Identify and manage both short and long-cycle pursuits for one or more services using a 360-degree view through initial qualification, go-no-go decision information, and coordination of sub-processes like RFP management and proposal building, so that a pursuit team knows where each deal is at and what the next steps are.
Build stronger relationships with organizations and individuals by gaining visibility into all aspects of the relationship, your team’s historic and scheduled interactions, potential cross-selling opportunities, and other service providers working with the client.
Maintain a meaningful 360-degree view of a relationship by providing visibility to key information from other internal and external sources, including Project Management and Financial systems as well as Document Management and Email, so that you know the health of your project related to estimated and actual budget as well as status and billing history in addition to project documents and related emails.
Watch our Video: A Day in the Life of a Partner in a Professional Services Firm
using Microsoft Dynamics CRM
Watch our Video: A Day in the Life of a Partner in a Professional Services Firm using Microsoft Dynamics CRM
Life of a Partner in a Professional Services Firm
With Hitachi Solutions’ ProServ Solution for Dynamics CRM, our customers have the solution they need to develop new business, expand services and keep their teams profitable.
Hitachi CRM Essentials
Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.
– Hitachi CRM Essentials includes:
- Business Rules Engine
- Agent Desktop
- Portal Framework
- User Adoption Solution
- Editable Grid
- Hierarchy Visualizer
- CRM + SharePoint Enhancement
- Plug-In Library
Add the Right Team and Approach to Your Industry Solution Equation
We assign an expert team to focus on your business. Use them for whatever services you choose: fixing issues, maintaining and managing systems, adding richer functionality and more.
Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers, Gold, Silver and Bronze, help you choose the service level and price that’s best for you.
The Power of a Team
Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We build our support teams right and back them with all the experience of our global team.