The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.
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Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.
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Success is a journey which doesn’t end at go-live: it begins. Our dedicated support teams are positioned around the world, ensuring that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring and environment management, to a long-term dialogue, on your terms, so your systems evolve and grow with your business.> Read more…
Hitachi AX for Joint Ventures
Powerful Accounting Functionality
Streamline end-to-end joint venture partner billing and cost control processes within one system, including project and cost center management, contracts to manage joint interest agreements, joint venture billing, authorization for expenditure management, and gross/net reporting.
Extend Global Reach
Manage your domestic and international operations in a single system that meets international accounting and reporting standards and supports multiple companies, consolidations, currencies, and languages.
Grow your business with our highly scalable and flexible solution that can be tailored to meet your unique business processes or it can be implemented right out of the box utilizing industry best practices, from startup to 25,000 BPD.
Automate and enhance your current workflow and tailor the flow to meet your specific needs with integrated reporting functionality that provides net back right to the well for what things actually cost by partner.
Hitachi Environmental Health & Safety
Our modern, mobile-ready solution for Microsoft SharePoint and Office 365 will enable you to standardize your safety processes, perform analysis on your safety data and use this information to prevent future incidents from happening.
Mobile incident logging allows you to log incidents as they happen, where they happen and notify key personnel. Visibility through safety dashboards lets you to monitor your organization as incidents display in near-real time.
Initiate investigations and manage the information gathered by investigators to support Root Cause Analysis while having the ability to identify trends in the type, frequency, severity and location of incidents through customized dashboards tailored for your organization.
Consolidate and manage your safety documentation in a system that features a framework for rigorous Management of Change and integration with ERP platforms to streamline data and processes such as logging an employee’s incident history into your HR system or tying incidents directly to assets stored in your Asset Management system.
Support report creation by drawing upon a secure and comprehensive database of incidents utilizing flexible software solutions that can be integrated into your safety management system or processes.
Watch our Video: A Day in the Life of an Environmental Health and Safety Director
A Environmental Health and Safety Director
Take a look into the day of the life of an environmental health and safety director and see how Hitachi Solutions’ Environmental Health and Safety Incident Management System solution can help reduce cost and risk to your company!
Field Service Automation (FSA) for Oil & Gas
Manage availability of your entire resource pool to accurately promise and deliver on jobs by deploying skilled people based on the type and location of job or service you are performing. Additionally, know where your equipment is located based on scheduled jobs and feedback from the field workers and Rig managers so that you can accurately schedule resources for future work.
Streamlined data capture takes the guess work out of the process without turning your field workers into accountants. Field workforce members capture daily work information that is converted to the labor rates, expenses and equipment charges agreed to by the customer which improves accuracy and timeliness of billing. Streamline the capture of Site inspections, Health & Safety Incidents and Checklists gives you structured data to act and report upon.
Daily Field Tickets/ Tour Sheets
Manage preventative maintenance schedules based off usage triggers that are a by-product of your information captured on the daily field tickets to provide complete details to support ISO9000 and manufacturers’ scheduled maintenance criteria to keep equipment functioning at the highest output levels.
Integration with Microsoft Dynamics provides efficiency, connectivity, insight and flexibility so you can manage everything from financials, to fixed assets, to inventory requests from the field so you streamline operations and leverage all of your resources for a faster return on investment.
Field Service for Equipment Asset Management
Equipment Service and Maintenance History
Create and build comprehensive maintenance initiatives by predicting operational needs and required maintenance based on accurate estimates of real-life workloads and use scheduling tools to ensure confidence that parts, retables, consumables, financial, human and physical resources needed to execute your maintenance initiatives will be available when needed.
Equipment and Warranty Management
Classify assets with barcodes or serial numbers, then track asset location, maintenance needs, and repair history while capturing costs, revenue, and time spent on each asset. Also, the ability to track warranties against assets allows you to provide field staff with visibility into terms and expiration dates, and help ensure that service and billing conform to warranty stipulations. Optimize workforce management by integrating information about personnel qualifications, certifications, and experience into work assignments; automating crew calendars and timekeeping; and generating individual performance scorecards.
Hitachi Analytics for Oil & Gas
Track revenue collections for all delivered and work in progress in a single consolidated view so you have transparency into WIP and Accounts Receivable for analysis and more efficient collections. Additionally, view overall project performance while it’s happening and analyze where you stand in relation to schedule, budget, status, staffing and performance to make sure customer satisfaction remains high.
Sales & Operations
Make educated decisions based on Utilization Analytics and Sales & Pipeline Analytics with clarity into the relationships between billable vs. chargeable time by project and role and individual resources to easily adjust for future requirements. Enable sales staff to accelerate sales cycles and decisions based on secure information regarding pricing, contracts and client details to reduce downtime.
Ensure optimal resources are available and assigned to the most suitable projects by tracking and analyzing staffing processes according to project experience, skill level and solution area so workforce staffing aligns with business goals and allows you to plan for incoming projects and resource requests.
View and analyze financial data across projects, workers and geographies to turn raw financial data into powerful project information that verifies project costs and revenue are where the need to be and you understand the factors that make your projects, clients and services profitable while also limiting the risks and costs associated with compliance issues through standardizing your audit activities.
Add the Right Team and Approach to Your Industry Solution Equation
Designed for Success
Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.
Flexible Services Approach
We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.
All In Subscription or Hybrid Services + Subscription
The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.
Dynamics AX is really helping us communicate how we’re doing on projects with our customers. We no longer have to wait several days to get information to provide customers on where the job is, how it’s doing, what are the predicted final costs, those types of things. We had the information, but we’d have to go mine it out and it could take several days. Now, it’s readily available.
Stephen Smith, President & CEO, Strike Energy Service
Your success is a journey which doesn’t end at go-live, but begins. You need your systems to evolve and grow with your business. So we aim to make our team a dependable part of your team, long-term. That means support whenever you need it, resolving issues in the quickest possible timeframe and keeping you always up to date. It means full-scope customer care, troubleshooting, deployment, hosting and environment management. And it means a continual dialogue, on your terms, to decide which adjustments, enhancements and upgrades will benefit you.
We assign an expert team to focus on your business. Use them for whatever services you choose: fixing issues, maintaining and managing systems, adding richer functionality and more.
Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers, Gold, Silver and Bronze, help you choose the service level and price that’s best for you.
The Power of a Team
Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We build our support teams right and back them with all the experience of our global team.
Inspire the Next
The latest from the Hitachi Solutions Blog
by Hope Bruce | October 29, 2015
In my previous blog, I provided an overview of preventive maintenance, described how it saves you money, and provided some information on how usage based maintenance (UBM) is superior to time based maintenance on a large scale. In this blog, I will describe how UBM maintenance enhances your field service operations. Just as a refresher,... Read more »
by Hope Bruce | October 19, 2015
A case for preventive maintenance The initial step most organizations take to increase the life of their equipment is to move away from reactive or break-fix maintenance approaches to preventive maintenance. Reactive Maintenance: A lightbulb lasts three years and two months and is replaced when it burns out. Preventive Maintenance: A lightbulb is rated for... Read more »
by Fia Stobbe | September 24, 2015
One of the greatest challenges faced by field service organizations is getting the right technician, with the right equipment, to the right job, at the right time. One of the major barriers to achieving the 4 R’s is access to real-time situational information, which often leads to additional site visits. Aberdeen Group suggests that roughly... Read more »