The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
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Your Complete, Ready-To-Use Vertical Solution

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Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience. > Read more…

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience. > Read more…

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Ongoing Support

Success is a journey which doesn’t end at go-live: it begins. Our dedicated support teams are positioned around the world, ensuring that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring and environment management, to a long-term dialogue, on your terms, so your systems evolve and grow with your business. > Read more…

Hitachi AX for Joint Ventures


Hitachi AX for Joint Ventures Oil and Gas Powerful Accounting Functionality Dashboard Screenshot

Powerful Accounting Functionality

Streamline end-to-end joint venture partner billing and cost control processes within one system, including project and cost center management, contracts to manage joint interest agreements, joint venture billing, authorization for expenditure management, and gross/net reporting.

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Extend Global Reach

Manage your domestic and international operations in a single system that meets international accounting and reporting standards and supports multiple companies, consolidations, currencies, and languages.

Scalability

Grow your business with our highly scalable and flexible solution that can be tailored to meet your unique business processes or it can be implemented right out of the box utilizing industry best practices, from startup to 25,000 BPD.

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Integrated Reporting

Automate and enhance your current workflow and tailor the flow to meet your specific needs with integrated reporting functionality that provides net back right to the well for what things actually cost by partner.

Hitachi Environmental Health & Safety


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Mobility

Our modern, mobile-ready solution for Microsoft SharePoint and Office 365 will enable you to standardize your safety processes, perform analysis on your safety data and use this information to prevent future incidents from happening.

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Incident Logging

Mobile incident logging allows you to log incidents as they happen, where they happen and notify key personnel. Visibility through safety dashboards lets you to monitor your organization as incidents display in near-real time.

Incident Investigation

Initiate investigations and manage the information gathered by investigators to support Root Cause Analysis while having the ability to identify trends in the type, frequency, severity and location of incidents through customized dashboards tailored for your organization.

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Document Management

Consolidate and manage your safety documentation in a system that features a framework for rigorous Management of Change and integration with ERP platforms to streamline data and processes such as logging an employee’s incident history into your HR system or tying incidents directly to assets stored in your Asset Management system.

Report Creation

Support report creation by drawing upon a secure and comprehensive database of incidents utilizing flexible software solutions that can be integrated into your safety management system or processes.

Watch our Video: A Day in the Life of an Environmental Health and Safety Director


Environmental Health and Safety Director YouTube Video

A Environmental Health and Safety Director

Take a look into the day of the life of an environmental health and safety director and see how Hitachi Solutions’ Environmental Health and Safety Incident Management System solution can help reduce cost and risk to your company!

Field Service Automation (FSA) for Oil & Gas


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Multi-Resource Scheduling

Manage availability of your entire resource pool to accurately promise and deliver on jobs by deploying skilled people based on the type and location of job or service you are performing. Additionally, know where your equipment is located based on scheduled jobs and feedback from the field workers and Rig managers so that you can accurately schedule resources for future work.

Streamlined data capture takes the guess work out of the process without turning your field workers into accountants. Field workforce members capture daily work information that is converted to the labor rates, expenses and equipment charges agreed to by the customer which improves accuracy and timeliness of billing. Streamline the capture of Site inspections, Health & Safety Incidents and Checklists gives you structured data to act and report upon.

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Daily Field Tickets/ Tour Sheets

Manage preventative maintenance schedules based off usage triggers that are a by-product of your information captured on the daily field tickets to provide complete details to support ISO9000 and manufacturers’ scheduled maintenance criteria to keep equipment functioning at the highest output levels.

Integration with Microsoft Dynamics provides efficiency, connectivity, insight and flexibility so you can manage everything from financials, to fixed assets, to inventory requests from the field so you streamline operations and leverage all of your resources for a faster return on investment.

Field Service for Equipment Asset Management


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Equipment Service and Maintenance History

Create and build comprehensive maintenance initiatives by predicting operational needs and required maintenance based on accurate estimates of real-life workloads and use scheduling tools to ensure confidence that parts, retables, consumables, financial, human and physical resources needed to execute your maintenance initiatives will be available when needed.

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Equipment and Warranty Management

Classify assets with barcodes or serial numbers, then track asset location, maintenance needs, and repair history while capturing costs, revenue, and time spent on each asset. Also, the ability to track warranties against assets allows you to provide field staff with visibility into terms and expiration dates, and help ensure that service and billing conform to warranty stipulations. Optimize workforce management by integrating information about personnel qualifications, certifications, and experience into work assignments; automating crew calendars and timekeeping; and generating individual performance scorecards.

Hitachi Analytics for Oil & Gas


Hitachi Analytics for Oil & Gas Real Time Intelligent Monitoring Screenshot

Project Delivery

Track revenue collections for all delivered and work in progress in a single consolidated view so you have transparency into WIP and Accounts Receivable for analysis and more efficient collections. Additionally, view overall project performance while it’s happening and analyze where you stand in relation to schedule, budget, status, staffing and performance to make sure customer satisfaction remains high.

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Sales & Operations

Make educated decisions based on Utilization Analytics and Sales & Pipeline Analytics with clarity into the relationships between billable vs. chargeable time by project and role and individual resources to easily adjust for future requirements. Enable sales staff to accelerate sales cycles and decisions based on secure information regarding pricing, contracts and client details to reduce downtime.

Hitachi Analytics for Oil & Gas Predicting Oil & Gas Changes Dashboard Screenshot

Resources

Ensure optimal resources are available and assigned to the most suitable projects by tracking and analyzing staffing processes according to project experience, skill level and solution area so workforce staffing aligns with business goals and allows you to plan for incoming projects and resource requests.

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Finance

View and analyze financial data across projects, workers and geographies to turn raw financial data into powerful project information that verifies project costs and revenue are where the need to be and you understand the factors that make your projects, clients and services profitable while also limiting the risks and costs associated with compliance issues through standardizing your audit activities.

Expert Services
Add the Right Team and Approach to Your Industry Solution Equation

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Designed for Success

Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.

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Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.

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All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.

Dynamics AX is really helping us communicate how we’re doing on projects with our customers. We no longer have to wait several days to get information to provide customers on where the job is, how it’s doing, what are the predicted final costs, those types of things. We had the information, but we’d have to go mine it out and it could take several days. Now, it’s readily available.
Stephen Smith, President & CEO, Strike Energy Service
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Ongoing Support

Your success is a journey which doesn’t end at go-live, but begins. You need your systems to evolve and grow with your business. So we aim to make our team a dependable part of your team, long-term. That means support whenever you need it, resolving issues in the quickest possible timeframe and keeping you always up to date. It means full-scope customer care, troubleshooting, deployment, hosting and environment management. And it means a continual dialogue, on your terms, to decide which adjustments, enhancements and upgrades will benefit you.

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Personal Attention

We assign an expert team to focus on your business. Use them for whatever services you choose: fixing issues, maintaining and managing systems, adding richer functionality and more.

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Predictable Cost

Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers, Gold, Silver and Bronze, help you choose the service level and price that’s best for you.

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The Power of a Team

Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We build our support teams right and back them with all the experience of our global team.

Inspire the Next

The latest from the Hitachi Solutions Blog

Open Data Protocol (OData) is a standard protocol for consuming data exposed by Dynamics 365 for Operations. OData is a new Representational State Transfer (REST) based protocol for CRUD operations – C-Create, R-Read, U-Update and D-Delete – that allows for integrating with Dynamics 365 for Operations. It is applied to all types of web technologies,... Read more »

Today’s era of digital innovation has brought with it enormous benefits in terms of efficiency and production, as organizations adapt to new ways of operating and develop strategies for growth in a mobile-first, cloud-based landscape — one that is constantly evolving as innovations such as the IoT and artificial intelligence come to fruition.As we have... Read more »

Did you know that, right now, you can launch your own customer, support, or prospect portal which is 100% housed, maintained, and integrated with your Dynamics 365 instance?A Dynamics 365 portal provides your audience an online location to communicate and collaborate. Depending on the audience that the portal is geared toward (such as whether it’s... Read more »

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