The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience. > Read more…
Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience. > Read more…
Success is a journey which doesn’t end at go-live: it begins. Our dedicated support teams are positioned around the world, ensuring that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring and environment management, to a long-term dialogue, on your terms, so your systems evolve and grow with your business. > Read more…
Hitachi CRM for Insurance
Distribution Relationship Management
Make distributor relationship management a competitive differentiator with a comprehensive platform that gives you actionable insight into your business. Use CRM to improve performance management, enhance agency enablement, and increase capabilities around analytics, reporting and licensing management.
Watch our Video: A Day in the Life of a Territory Manager with an Insurance Carrier
using Microsoft Dynamics CRM
Watch our Video: A Day in the Life of a Territory Manager with an Insurance Carrier using Microsoft Dynamics CRM
Direct Channel Management
Give sales, marketing and service team members the support they need to build a robust and efficient direct channel by providing them with tools to track and monitor channel performance, member and policy lifecycles, underwriting workloads, sales territory management and member management.
Unleash producer productivity by giving them access to customer information, data analysis and reporting and activity management on their desktop, smartphone or tablet through a producer portal, Office alerts and mobile platforms.
Unite service applications, best practices and telephony enablement in a consolidated agent desktop that helps speed resolution and provide personalized service through our integration framework, AgentDesk search, telephony integration and automated activity capture.
Hitachi CRM Essentials
Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.
– Hitachi CRM Essentials includes:
- Business Rules Engine
- Agent Desktop
- Portal Framework
- User Adoption Solution
- Editable Grid
- Hierarchy Visualizer
- CRM + SharePoint Enhancement
- Plug-In Library
Add the Right Team and Approach to Your Industry Solution Equation
We assign an expert team to focus on your business. Use them for whatever services you choose: fixing issues, maintaining and managing systems, adding richer functionality and more.
Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers, Gold, Silver and Bronze, help you choose the service level and price that’s best for you.
The Power of a Team
Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We build our support teams right and back them with all the experience of our global team.